Frequently Asked Questions

Q1: What payment methods do you accept?
We use Razorpay for secure payments, which supports a wide range of payment options, including credit cards, debit cards, UPI, net banking, wallets, and more.

Q2: How long does shipping take?
Shipping times vary based on your location but typically range between 7 to 14 business days.

Q3: Can I cancel or modify my order?
You can modify or cancel your order within 24 hours of placement. After this window, modifications or cancellations may not be possible as the order moves to processing.

Q4: What is your return policy?
We follow a no-return policy except in cases where the product is damaged, completely different, or a wrong item was delivered. If you encounter such an issue, please contact us at info@auraofliving.com within 48 hours of delivery with supporting images and details.

Q5: What is open-box delivery?
Open-box delivery ensures that you can inspect your product at the time of delivery to confirm it matches your order. If there’s a discrepancy or damage, you can reject the delivery immediately.

Q6: How can I track my order?
Once your order is shipped, you will receive an email with a tracking link to monitor the delivery status of your package.